Patient-centredness: care organised around the needs of the patients and their families.
Community enhancement: circles of care are formed by the extended family, friends, neighbours and volunteers.
Intersectoral coordination: health services, social care services, and the community come together through coordination committees, case-management and promoters of integrated care roles, etc.
Care delivery model: the care pathway seeks the agreement among all care providers and the health insurer to pursue common goals and objectives. Newcare-IOCC aligns with the insurer´s health promotion strategies as well as with its different chronic diseases programs; and connects with NewPalex to ensure the transition to palliative care program.
Organisational innovation: the method facilitates strategies and tools for transforming organisations through change management; it changes the insurer-provider relationships by introducing new financial mechanisms; etc.
Societal innovation: compassion is the key.
Comments on sustainability: Upon completion of the process, the host organization is left with systems in place to maintain its integration efforts, strengthen its internal and external relationships, monitor key indicators and promote staff involvement and open communication.
Comments on Transferability: The method is a tool to help organisations transform towards the delivery of the best possible care: thus, it aims to be transferred to other settings and policy contexts.