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Conference Abstracts

Through the eye of the service user representative, what key components contribute to value in integrated mental-health and social care services?

Authors:

Charlotte Klinga ,

Karolinska Institutet, SE
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Henna Hasson,

Karolinska Institutet, SE
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Magna Andreen Sachs,

Karolinska Institutet, SE
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Johan Hansson,

Public Health Agency of Sweden, SE
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Carolina Wannheden

Karolinska Institutet, SE
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Abstract

Background: Knowledge and understanding remains poor regarding what optimally integrated mental-health and social care services entail from the service users’ perspective, but this knowledge is important in the development of services.

Aim: To identify key components of integrated mental-health and social care services that contribute to value for service users in Sweden.

Method: An explorative research study design was used, based on data from four group interviews with service-user representatives.

Results: The analysis resulted in eight subcategories reflecting components that were reported to contribute to value for service users. These subcategories were grouped into three main categories: 1) professionals who see and support the whole person, 2) organizational commitment to holistic care and 3) support for equal opportunities and active participation in society.

Conclusion: The complexity of integrated mental-health and social care services requires coordination across the individual and organizational levels as well as ongoing dialogue and partnerships between service users, service-user associations, and health and social care organizations. In this integration, it is important that service users and service-user associations not only are invited but actively participate in the design of care and support efforts.

  

How to Cite: Klinga C, Hasson H, Andreen Sachs M, Hansson J, Wannheden C. Through the eye of the service user representative, what key components contribute to value in integrated mental-health and social care services?. International Journal of Integrated Care. 2019;19(4):8. DOI: http://doi.org/10.5334/ijic.s3008
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Published on 08 Aug 2019.

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