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Abstract

The importance of health care being integrated around the consumer is increasingly widely recognised, but while other aspects of healthcare quality have been subject to a "measurement frenzy" over the last twenty years, measurement of integration is still somewhat underdeveloped. This talk provides an overview of potential approaches, and introduces relevant recent developments from New Zealand: the System level measures framework and the primary care patient experience survey.  

Keywords: integration ,   measurement ,   system level ,   patient experience