Health and social care needs differ from one geographic area to another. In socially and materially disadvantaged localities, the complexity and diversity of the problems faced by people and populations constitute a challenge for the health and social care networks. The solutions to these challenges lie in the implementation of local, integrated and community-based health and social care that is anchored in these communities .
For a number of years, innovative projects described as integrated community care practises and focusing on local interventions in living environments have been implemented throughout the world [2, 3, 4]. However, the notions of proximity, local area (place, locality) and integration used to describe this type of intervention are not clearly conceptualised in the literature, despite the recent review of Australian literature on a part of this topic  and the TRANSFORM integrated community care initiative .
The purpose of this paper is to help conceptually clarify this kind of practise that considers health and social care provided in proximity, taking into account the different temporality of stakeholders and populations in an integrated and place-based manner, which we call integrated community care (ICC) practises. Three concrete examples will be presented to facilitate understanding of the concepts.
This paper is a contribution to updating and reviewing knowledge about the concept of integrated community care. We opted for a narrative-type literature review for the opportunity it offers in the development of new research projects based on the synthesis and interpretation of the results of an unsystematic selection of scientific publications [7, 8].
The research and collection of literature were carried out in two steps. At first literature search was conducted around the theme of integrated community care. The keywords related to ICC have been identified in the literature on the subject known by the authors. The following keywords have been targeted: time scale and temporality, territory, place-based, local area, neighbourhood-based as well as health care, social care, proximity and integration. The main selection criteria focused on the theme of local health care or local social care, whether integrated or not, localized or not, and provided by the public health and social care network, the community or the private sector. Subsequently, the literature search in Google Scholar and using snow-ball search strategy focused on the key concepts identified, in order to complement the information collected. These texts are published in scholarly journals or come from the grey literature known to the research team.
We selected 51 papers to undertake the conceptual clarification of the six concepts that constitute ICC. According to our knowledge and analysis of various practises, these concepts are local area and temporality (time and space) as a framework for practices; health care, social care, proximity and integration. A complete reading of these documents was performed to pinpoint definitions of the concepts at the core of ICC. A thematic qualitative analysis of the data was conducted for each concept . The extracted data was processed and systematized using a coding tree (Appendix 1) based on four considerations:
These two concepts are central and give structure to all ICC. People live in a given environment, with its perceived, experienced or conceived features and dynamics. Temporality significantly influences interventions’ success, as citizens and users’ perceptions of time may differ from those of care givers and health and social care systems workers. Temporality also changes according to stage of life or historical evolution of the area.
The local area is a socio-spatial entity, a living environment strongly shaped by its inhabitants, their interpersonal and social dynamics, their demographic characteristics, their history and their culture. It changes physically over the years in terms of the built environment. The local area finds legitimacy in the representations it gives rise to on the symbolic, heritage and imaginary levels . The concept of local area has several dimensions, namely geographic local area, lived local area, perceived local area and designed local area.
It should also be noted that the various types of local areas can strongly influence the social determinants of health and health inequalities and thus guide the allocation of certain health expenditures . Knowledge and understanding of the intervention area as a fusion of the geographic local area, the lived local area, the perceived local area and the designed local area is therefore conducive to the provision of ICC [20, 21].
Temporality is “the experience of time and the temporal organization of activities around us. … It is also central to our interactions with each other” [22, p. 33]. In an ICC context, the concept of temporality clarifies the importance of time, both for care givers, who need the flexibility to deliver this type of intervention, and for people, who experience life events at self-pace . Care givers’ relationship to time is linked to the professional realities of their institutions, such as care planning and coordination process . It also relates to the time needed to understand personals’ needs or issues in terms of care. For people, temporality seems to be more strongly shaped by their personal or collective needs and history rather than by the way care services are organised by health and social care structures. As a result, their temporality, whether personal or collective, is as much related to the health and life conditions of each person as it is to the common needs of the community . Moreover, temporality at a personal level also entails a time to assimilate the changes needed to improve their living conditions. Taking into account temporality from a personal perspective also helps better include the multiplicity of personal experiences and relationships to time .
The concept of temporality is also cross-cutting, spanning local area, proximity and integration. For instance, temporality can vary from one local area to another in relation to the size of the area, the local services available and the geographic possibilities to access services, but also to the lifestyles, historical and cultural specificities of the populations [1, 21]. In terms of proximity (spatial as well as relational), the duration of care provided in the community and the creation of ties with populations vary from one population type to another. As an example, creating ties in a local area with refugees may take a different approach to time related to the culture of those refugees [1, 21]. The same observation applies to integration: developing cross-sectorality and interdisciplinarity is a long-term process [26, 27]. Care offered in a hospital, ICC care givers or a community partner may have different timeframes. These timeframes need to be discussed when working across sectors or disciplines.
The health or social care delivered in communities (within a specific local area and temporality emphasis) is usually associated with primary care. Sometimes, however, it will involve specialised care.
“Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity” [28, p. 1].
Health care consists of interventions or treatments involving the use of approaches, technologies or mechanisms for preventive, diagnostic, therapeutic, palliative, rehabilitative or supportive purposes . Three levels of health care can be distinguished: primary care, secondary care and tertiary care.
Primary care is the level of professional care where populations have their first contact with the health system and where the majority of their curative and preventive health needs are met . It focuses on people to better meet their needs. Primary care is based on equity and solidarity and promotes everyone’s right to a better state of health . In the literature, “primary care” and “primary health care” may be used interchangeably. However, as an organisational concept, a distinction needs to be made. Primary health care has a broader and more political connotation . In Canada, for example, and in Quebec in particular, the concepts of primary care and primary health care are sometimes used interchangeably, even though they are philosophically different and do not reflect the same realities of needs and service provision . In Quebec, the health system’s structure translates into first line – second line – third line or general (comprehensive) care – specialized care – ultra-specialized care . In Europe, this structure is divided into primary care, secondary care and tertiary care . Hence, we consider primary care to be aimed at responding to various common health or social problems, provided close to users’ living environment and intended for the general public and special-needs clienteles. Access to primary care is generally direct and the terms for benefiting from it are simple, predictable, clearly defined and known to users [32, 35].
While the main role of primary care is to provide care for common health problems, it also plays the secondary role of referring sick people to more specialised care . Secondary health care thus complements primary care and helps treat complex but widespread health problems, while tertiary care is aimed at people with very complex health problems requiring long-term case management. The distinction between secondary and tertiary care comes down to the degree of specialization of care [34, 35].
In industrialised countries, social care refers to all care provided by institutions, public or private, to protect and support individuals, families, groups and communities in vulnerable situations (social, economic, physical or cultural). Social care is the set of prevention, rehabilitation and social protection care provided to individuals, families, groups and communities to ensure their well-being and promote their autonomy [36, 37]. It is guided by the principles of social justice, human rights, collective social responsibility and respect for diversity . In concrete terms, it includes all public programs, non-profit community care, sometimes private programs, and actions in solidarity with people experiencing difficulties on a temporary or chronic basis. Social care relies on activities based on supportive relationships between care givers (social workers, community organisers, etc.) and people needing care. It also refers to psychosocial practises aimed at social change and development, social cohesion, and the empowerment of persons, families, groups and communities in vulnerable situations [39, 40].
When social care concerns the situation of an individual, family, couple or small group, it requires a psychosocial assessment. However, when it pertains to a community or group, it instead demands an ecological approach. Social care activities in community settings involve multidimensional actions including mobilisation, awareness, representation and coordination tasks, among others, in order to initiate changes in individuals and their environment as well as in the political and social structures affecting the targeted populations .
In Quebec, social care (named “social services”) is sometimes supported by community organisers whose mission is to foster stronger local communities through the creation of support, mutual aid and solidarity networks . While elsewhere in the world, leadership in community development is often assumed by the community itself and non-profits , in Quebec, this action to support intervention is equally divided between non-profits and the public network.
Applied to the field of health and social care, proximity refers to care provided as close to populations as possible, in a familiar environment (housing, medical clinics, local businesses, neighbourhood premises, community organisations, other partners in a local area, parks, etc.), in order to keep people at the lowest possible intensity of level of care so that the greatest portion of their health and social care needs are easily addressed, diagnosed and treated in primary care . Our concept of proximity has both a spatial and a relational dimension.
Spatial proximity entails the visibility of care givers and infrastructures in the environment and presupposes “physical proximity” . Spatial proximity in service delivery prompts stakeholders and care givers to be proactive and to “reach out” to populations, particularly those that are marginalised, vulnerable or in need of assistance and support, in order to reduce the gap separating them from the social and cultural norm . It also refers to the visibility, accessibility and availability of care givers and treatment places [21, 45]. Moreover, it can be named in various ways, such as place-based, community-based, neighbourhood-based, etc. [21, 45].
While spatial proximity implies an understanding of health and social care based on spatial realities , the relational dimension is also important. Indeed, the relational dimension requires health and social care providers to be flexible and adaptable, and to strive to adapt service offerings to the specific needs of populations, in order to foster professional collaboration . It is based on the quality of the relationship, such as respect, openness, understanding and compassion, which helps create and maintain bonds of trust with people . This relational proximity is also linked to the people-centred care partnership to be set up with service users, citizens and communities as well as health literacy aimed at empowering individuals, families and communities . As a result, relational proximity allows interaction with citizens and communities as co-producers of care, health improvement and social capital enhancement within the community , in line with the October 2018 Astana Declaration on Primary Health Care . This approach builds on the strengths of individuals and the community, aiming to empower people. Thus, spatial and relational proximity is conceived from a global perspective of the development of individual and community well-being.
In 2016, WHO Europe mentioned the lack of an unambiguous conceptual definition for the concept of integration in the field of health and social care due to its polymorphic nature. Indeed, the realities and perspectives that underlie this concept are likely to be shaped as much by the views and expectations of different health systems as by their actors . In Quebec, integrated care is defined as care whose delivery processes are organised in such a way as to form a coherent whole from the point of view, generally, of the people for whom they are intended . Thus, integration can be defined as connectivity between health and social care  with the aim of improving clinical outcomes in terms of effectiveness and efficiency, but also user satisfaction. Our concept of integration entails action to correct gaps in the services path of users receiving simultaneous but separate health and social care. The integration of the two types of care (health and social care) presupposes collaboration and a shared vision of the roles and responsibilities of the players intervening on the same territory. It also aims to provide a better response to the needs of users and their families [35, 54]. This concept of integration involves two dimensions: interdisciplinary and cross-sectoriality.
Interdisciplinarity, in a context of integrated care, involves the collaborative work of health and social workers to obtain a global, common and unified understanding of users’ needs, thus enabling concerted action and a complementary sharing of tasks. [26, 55]. Sometimes used indiscriminately with the concept of multidisciplinarity, interdisciplinarity goes beyond the mere grouping of workers from several disciplines (medicine, nursing, social care, etc.). It demands concerted and coordinated action.
Cross-sectoriality, in a context of integration of health and social care, is an important dimension that refers to the mobilisation of stakeholder’s from more than one intervention sector engaged in complementary action. The aim is to rely on each stakeholder skills and resources to meet certain needs clearly recognised in the community [27, 56]. This approach requires adaptive management of complexity, as health and social care players are no longer the sole decision-makers . In the Adelaide Statement on Health in All Policies, cross-sectoriality is stated to be an important element in promoting populations’ health and well-being:
To harness health and well-being, governments need institutionalized processes which value cross-sector problem solving and address power imbalances. This includes providing the leadership, mandate, incentives, budgetary commitment and sustainable mechanisms that support government agencies to work collaboratively on integrated solutions [58, p. 2].
The targeted outcomes of these practises relate not only to improved performance of the health or social care system, but also to improved health and well-being of individuals and communities . Thus, these practises can impact social capital in the community, social networks, social cohesion, and participation in co-production . Finally, another sought-after outcome is health equity, as these practises are provided in disadvantaged communities at various levels, but nevertheless with assets that can constitute intervention leverage .
The following diagram (Figure 1) sums up the concepts and their components as presented above.
Based on this conceptual framework, we define integrated community care (ICC) as an interweaving of localized and temporalized health and social care interventions provided in proximity (spatial and relational) in an interdisciplinary and cross-sectoral manner. ICC aims to improve physical and mental health, well-being and empowerment, as well as to facilitate access to and use of care, particularly among disadvantaged populations or those not served by the health and social care system.
In order to provide concrete examples, four parameters were taken into account in the analysis of the selected texts: 1) the environment in which the intervention was carried out; 2) the targeted population; 3) the objectives pursued; and 4) the approach used.
Several sectors (public network, community sector and private sector) carry out various interventions with populations, particularly those living in precarious situations. The main objectives of these interventions are to act on the determinants of health and well-being; to improve the social capital of the territory and its population; to reduce social inequalities in health; to promote access to and use of services; and to improve the physical and mental health of the targeted individuals and populations. Given that these types of interventions generally have the same targets and objectives and can be implemented in various settings, whether in proximity or not, localized or not, we have classified them according to the approaches used. Along these lines, we have identified three types of interventions related to ICC: integrated community health care, integrated community social care and integrated community care.
The illustrations below are real cases from various places around the world. They are all delivered in close proximity and adapted to the spatial and temporal specificity of the local area served and the targeted populations. The last case presented is the one integrating all the components of ICC. However, various approaches largely integrate the components of ICC, focusing mainly on health care or on social care. We illustrate each case with a figure adapted from Figure 1.
The three case studies presented provide a glimpse of the variety of ICC practices. The first case is mainly composed of health care. The second is centred on social care. The last one is an advanced integration of health and social care. All of them share the following common features: cross-sectoral approaches in connection with partners in the community, people-centred care approaches, relational proximity, outreach and visibility in the community, targeting a specific local area. With regard to temporality, the information held sometimes lacked precision, but the case studies seem to take the concept into account differently. The CAMSCO case reaches populations by being mobile and offering them medical consultations adapted to their needs in the following days. The case of Sherbrooke neighbourhood intervention uses its social outreach workers to compensate for waiting lists in specialised services and thus avoid losing the established bond of trust. The case of Trieste and Muggia involves intervention at home as well as in a neighbourhood premises, making it possible to be proactive and to harmonise the temporality experienced by the individuals or by the care givers.
The conceptualization process presented in this paper has helped to clarify the concepts that make up ICC. These interventions combine health care and social care activities provided in a specific spatio-temporal context, in spatial and relational proximity, integrated and centred on the needs of the inhabitants of a territory. The definition of ICC can serve as a basis for documenting and evaluating existing practises and supporting reflection on their development and the implementation of innovations internationally. In light of the TRANSFORM international initiative , this conceptualization process will, we hope, provide insight into these approaches.
|INTERVENTION||NEIGHBOURHOOD INTERVENTION IN SHERBROOKE (QUEBEC, CANADA)|
|Intervention Objectives||Improving the conditions and quality of life of citizens from two disadvantaged neighbourhoods in Sherbrooke|
|Targeted population||Populations residing in these two neighbourhoods|
|Targeted social determinants of health||Social support, access to housing, food security, social participation|
|Targeted health problems||No information|
|Activities||Proactive psychosocial intake; Resident networking; Mobilisation and support of informal resources; Liaison and clinical support with community partners; Advisory resource; Reaching out|
|Partners implementing the intervention||Centre de sante et de services sociaux – Institut universitaire de geriatrie de Sherbrooke (CSSS-IUGS), now named Centre intégré universitaire de santé et de services sociaux de l’Estrie – Centre hospitalier universitaire de Sherbrooke (CIUSSSE-CHUS) (leader), close partnership with community groups|
We would like to acknowledge the contribution of an advisory committee composed of users (2), care managers (2), doctor (2) and academic researchers (3) in the production of this paper. Without their input and feedback, this paper would have been incomplete.
Roberto Di Monaco, Dipartimento di Culture, Politica e Società
Università di Torino, Italy
Dr John Eastwood ED, Director Community Paediatrics, Croydon Community Health Centre, NSW, Australia
The authors have no competing interests to declare.
Morin P, Ducreux E, Allaire J-F, Bossé P-L, Gagné A-A, Côté I. Évaluation du déploiement des intervenants dédiés et des changements associés au sein de l’équipe quartier. [Evaluation of the deployment of dedicated workers and associated changes within the neighbourhood intervention team]. Institut universitaire de première ligne en santé et care sociaux du Centre intégré universitaire en santé et care sociaux de l’Estrie – Centre hospitalier universitaire de Sherbrooke; 2017.
Bricocoli M, Marchigiani E. Growing Old in Cities. Council Housing Estates in Trieste as Laboratories for New Perspectives in Urban Planning. European Spatial Research and Policy [Internet]. 2012 Jan 1 [cited 2020 Apr 21]; 19(1). Available from: http://content.sciendo.com/view/journals/esrp/19/1/article-p49.xml. DOI: https://doi.org/10.2478/v10105-012-0005-8
Caplain R, Yacoubou I, Adedemy D, Sani A, Takam S, Desplats D. Promouvoir des soins de proximité en Afrique : l’exemple de la médecine générale communautaire au Bénin [Promotion of community-based care in Africa: an example of community general practise in Benin]. Sante Publique. 2014; 26(1 Suppl): S59–65. DOI: https://doi.org/10.3917/spub.140.0059
Morin P,Benoît M, Dallaire N, Doré C, LeBlanc J. L’intervention de quartier à Sherbrooke, ou quand le CLSC s’installe à la porte d’à côté [Neighbourhood intervention in Sherbrooke, or when the CLSC moves next door]. nps. 2013; 26(1): 102–17. DOI: https://doi.org/10.7202/1024982ar
Crimeen A, Bernstein M, Zapart S, Haigh F. Place-based Interventions: ARealist Informed Literature Review. Australia: Liverpool: Centre for Heath Equity Training, Research and Evaluation (CHETRE), South Western Sydney Local Health District and UNSW; 2017.
Transnational Forum on Integrated Community Care. Transnational Forum on Integrated Community Care web page [Internet]. [cited 2020 Apr 22]. Available from: https://transform-integratedcommunitycare.com/.
Saracci C, Mahamat M, Jacquérioz F. Comment rédiger un article scientifique de type revue narrative de la littérature? [How to write a scientific article in the form of a narrative review of the literature?]. Rev Médicale Suisse. 2019; 15: 1694–8.
Horvath AR, Pewsner D. Systematic reviews in laboratory medicine: principles, processes and practical considerations. Clin Chim Acta. 2004 Apr; 342(1–2): 23–39. DOI: https://doi.org/10.1016/j.cccn.2003.12.015
Paillé P, Mucchielli A. L’analyse qualitative en sciences humaines et sociales [Qualitative analysis in the humanities and social sciences]. Paris: Armand Colin; 2012. DOI: https://doi.org/10.3917/arco.paill.2012.01
Paquot T. Qu’est-ce qu’un « territoire » ? [What is a “territory”?]. Vie sociale. 2011; 2(2): 23–32. DOI: https://doi.org/10.3917/vsoc.112.0023
Caillouette J, Garon S, Dallaire N, Boyer G, Ellyson A. Étude de pratiques innovantes de développement des communautés dans les sept Centres de services de santé et de services sociaux de l’Estrie [Study of innovative community development practises in the seven health and social care centres of the Estrie region. Cross-sectional analysis of seven case studies.]. Analyse transversale de sept études de cas. Cahiers du CRISES, collection Études théoriques. 2009 Jun; 129 pages.
Vulbeau A. Contrepoint – Territoire : espace vécu, espace politique [Counterpoint – territory: living space, political space]. Informations sociales. 2013; 179(5): 69–69. DOI: https://doi.org/10.3917/inso.179.0069
Boudon R. L’Inégalité des chances. La mobilité sociale dans les sociétés industrielles [Unequal opportunity. Social mobility in industrial societies]. Armand Collin. Paris: Armand Collin; 1973. 237 p.
Boudreau J-A. Territoire vécu, territoire stratégique et territoire institutionnalisé : de la redéfinition de la solidarité sociale à Los Angeles [Living territory, strategic territory and institutionalised territory: the redefinition of social solidarity in Los Angeles]. LSP. 2005 Mar 1; (52): 107–18. DOI: https://doi.org/10.7202/010593ar
Caillouette J, Doré C, Bourque D. Le développement des communautés et le défi de l’interculturalité. [Community development and the challenge of interculturality.]. XVIe Congrès international de l’Association internationale pour la recherche interculturelle (ARIC); 2017 May; Antananarivo.
Doré C. Des pratiques de dialogue public et de mobilisation renouvelées pour des territoires interculturels plus démocratiques [Renewed practises of public dialogue and mobilisation for more democratic intercultural territories]. XVIe Congrès international de l’Association internationale pour la recherche interculturelle (ARIC); 2017 May; Antananarivo.
Doré C, Caillouette J, Campos-Flores L, Kremer L, Roberge J, Vatz-Laroussi M, et al. Dialogues publics et citoyens. Outil de mobilisation territoriale [Public and citizen dialogues. Territorial mobilisation tool]. Ottawa, Canada: Centre de recherche pour le développement international; 2016.
Guérin-Pace F. Sentiment d’appartenance et territoires identitaires [Sense of belonging and identity territories]. L’Espace géographique. 2006; 35(4): 298–308. DOI: https://doi.org/10.3917/eg.354.0298
Lega F. Organisational design for health integrated delivery systems: Theory and practice. Health Policy. 2007 May; 81(2–3): 258–79. DOI: https://doi.org/10.1016/j.healthpol.2006.06.006
Cloutier C, Hamel P. Les services urbains : le défi du partenariat pour le milieu communautaire [Urban services: the partnership challenge for the community sector]. cgq. 2005 Apr 12; 35(95): 257–83. DOI: https://doi.org/10.7202/022178ar
Morin P, Allaire J-F, Bossé P-L. Intervention de proximité en CSSS : une pratique de pointe du CSSS-IUGS. Guide d’accompagnement [Outreach intervention in CSSS, a leading practise of the CSSS-IUGS. Guidance manual] [Internet]. Sherbrooke, Canada: Centre Affilié Universitaire du CSSS-IUGS; 2015 [cited 2020 Apr 23] p. 47. Available from: http://www.csss-iugs.ca/c3s/data/files/Intervention-proximite-20avril15-numerique_guide_accompagnement.pdf.
Reddy MC, Dourish P, Pratt W. Temporality in Medical Work: Time also Matters. Comput Support Coop Work CSCW. 2006 Feb 1; 15(1): 29–53. DOI: https://doi.org/10.1007/s10606-005-9010-z
Robertson H. Space, time and demographic change A geographical approach to integrating health and social care. J Integr Care. 2017; 25(1): 39–48. DOI: https://doi.org/10.1108/JICA-10-2016-0037
Caldas CP, Berterö C. A Concept Analysis About Temporality and Its Applicability in Nursing Care: Temporality and Its Applicability in Nursing Care. Nurs Forum (Auckl). 2012 Oct; 47(4): 245–52. DOI: https://doi.org/10.1007/s10615-010-0267-4
Membrado M. Les expériences temporelles des personnes aînées : des temps différents? [Seniors’ temporal experiences: different times?]. EFG. 2011 Jan 25; (13): i–xx. DOI: https://doi.org/10.7202/045417ar
Hébert R. Définition du concept de l’interdisciplinarité [Definition of the concept of interdisciplinarity]. Colloque:”De la multidisciplinarité à l’interdisciplinarité” [Colloquium: ‘From multidisciplinarity to interdisciplinarity’]; 1997; Quebec.
Bourque D. Intersectorialité et approche territoriale [Intersectorality and territorial approach] [Internet]. Presented at the 19th Training session for Rural Development Agents; 2014 May 7 [cited 2020 Apr 23]; Gatineau, Canada. Available from: https://slideplayer.fr/slide/3332560/.
World Health Organization. Constitution of the World Health Organization [Internet]. 2006 [cited 2020 Apr 22]. Available from: https://www.who.int/governance/eb/who_constitution_en.pdf.
Le Bart C, Lefebvre R (eds). La proximité en politique: Usages, rhétoriques, pratiques [Proximity in politics: uses, rhetoric, practises] [Internet]. Presses universitaires de Rennes; 2005 [cited 2020 Apr 22]. Available from: http://books.openedition.org/pur/9681. DOI: https://doi.org/10.4000/books.pur.9681
Boerma WGW, Kringos DS. Chapter 1. Introduction. In: Building primary care in a changing Europe [Internet]. World Health Organization (acting as the host organisation for, and secretariat of, the European Observatory on Health Systems and Policies); 2015 [cited 2020 Apr 22]. (Observatory Studies Series). Available from: http://www.euro.who.int/__data/assets/pdf_file/0018/271170/BuildingPrimaryCareChangingEurope.pdf.
Crismer A, Belche J-L, Van der Vennet J-L. Les soins de santé primaires, plus que des soins de première ligne [Primary care, more than first line health care]. Santé Publique. 2016; 28(3): 375. DOI: https://doi.org/10.3917/spub.163.0375
Trottier L-H, Fournier M-A, Diene CP, Contandriopoulos A-P. Les soins de santé primaires au Québec [Primary care in Quebec] [Internet]. Groupe de recherche interdisciplinaire en santé, Université de Montréal; 2003. Report No.: R03-03. Available from: http://www.santecom.qc.ca/BibliothequeVirtuelle/GRIS/2921954729.pdf.
Commission d’étude sur les services de santé et les services sociaux. Emerging solutions. Report and recommendations [Internet]. Quebec: Gouvernement du Québec; 2001. Available from: https://publications.msss.gouv.qc.ca/msss/fichiers/2001/01-109-01a.pdf.
de Pouvourville G. 4.3. L’organisation des soins. [Care organisation]. In: Traité d’économie et de gestion de la santé [Treaty on Health Economics and Management] [Internet]. Paris: Presses de Sciences Po; 2009. (Bras P-L, Tabuteau D, de Pouvourville G, editors. Hors collection). Available from: https://www.cairn.info/traite-d-economie-et-de-gestion-de-la-sante--9782724611144.htm.
Ministère de la santé et des services sociaux du Québec. L’intégration des services de santé et des services sociaux. Le projet organisationnel et clinique et les balises associées à la mise en œuvre des réseaux locaux de services de santé et de services sociaux. [Integrating health services and social services. The organisational and clinical project and the guidelines associated with the implementation of health services and social services networks] [Internet]. Gouvernement du Québec; 2004 [cited 2020 Apr 22]. Available from: https://publications.msss.gouv.qc.ca/msss/fichiers/2004/04-009-08.pdf.
Baillergeau É. Les enjeux contemporains du travail social en Europe [Contemporary issues of social work in Europe]. Informations sociales. 2009; 152(2): 40–8. DOI: https://doi.org/10.3917/inso.152.0040
U.S. Department of Health & Human Services. Social Services [Internet]. 2015 [cited 2020 Apr 23]. Available from: https://www.hhs.gov/programs/social-services/index.html.
European Association of Schools of Social Work. Global Definition of Social Work [Internet]. EASSW. [cited 2020 Apr 23]. Available from: https://www.eassw.org/global-definition-of-social-work/.
Cloutier G. Comment se porte le travail social? [How is social work going?]. Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec; 2018. (Le travail social ici et ailleurs). Report No.: 1.
Dauphin S. Le travail social : de quoi parle-t-on ? [Social work: what are we talking about?]. Informations sociales. 2009; 152(2): 8–10. DOI: https://doi.org/10.3917/inso.152.0008
Roc M-L. Guide pour la pratique professionnelle des travailleuses sociales et des travailleurs sociaux en milieu communautaire [A guide for the professional practise of social workers in community associations] [Internet]. Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec; 2008 [cited 2020 Apr 23]. Available from: https://www1.otstcfq.org/wp-content/uploads/2017/06/guide_pour_la_pratique_professionnelle_des_travailleuses_sociales_et_des_travailleurs_sociaux_en_milieu_communautaire.pdf.
Bourque D. Intervention communautaire et développement des communautés [Community intervention and community development]. ref. 2012 Sep 13; 18(1): 40–60. DOI: https://doi.org/10.7202/1012331ar
International Association for Community Development. IACD-Standards-Guidance-May-2018_Web.pdf [Internet]. 2018 [cited 2020 Apr 29]. Available from: http://www.iacdglobal.org/wp-content/uploads/2018/06/IACD-Standards-Guidance-May-2018_Web.pdf.
Clément M, Gélineau L, McKay A-M, (eds). Figures, voies et tensions de la proximité [Figures, channels and proximity stresses]. In: Proximités: Lien, Accompagnement et Soin [Proximities: bonds, support and care] [Internet]. PUQ; 2009 [cited 2020 Apr 23]. p. 23–36. Available from: https://www.puq.ca/catalogue/livres/proximites-1721.html.
Guay J. L’intervention de réseau et l’approche milieu [Network intervention and the community approach]. In: Dufort F, Guay J, editors. Agir au cœur des communautés La psychologie communautaire et le changement social [Acting at the heart of communities Community psychology and social change] [Internet]. Presses de l’Université Laval; 2001 [cited 2020 Apr 23]. p. 249–67. Available from: https://www.pulaval.com/produit/agir-au-coeur-des-communautes-la-psychologie-communautaire-et-le-changement-social.
Amat-Roze J-M. La territorialisation de la santé : quand le territoire fait débat [The territorialisation of health: when the territory is the subject of debate]. Hérodote. 2011; 143(4): 13–32. DOI: https://doi.org/10.3917/her.143.0013
Crevier M, Couturier Y, Morin P. L’émergence de la proximité relationnelle à la faveur de l’intervention à domicile: Ouvertures et tensions dans la relation clinique [The emergence of relational proximity through home intervention: Openings and tensions in the clinical relationship]. nps. 2011 May 10; 23(1): 177–91. DOI: https://doi.org/10.7202/1003175ar
Kickbusch I, Pelikan JM, Apfel F, Tsouros AD, World Health Organization (eds). Health literacy: the solid facts. Copenhagen: World Health Organization Regional Office for Europe; 2013. 73 p. (The solid facts).
World Health Organization, United Nations Children’s Fund (UNICEF). Declaration of Astana. [Internet]. Atsana, Kazakhstan; 2018 Oct [cited 2020 Apr 29]. (Global conference on primary health care). Available from: https://www.who.int/docs/default-source/primary-health/declaration/gcphc-declaration.pdf.
Gouvernement of Quebec. Thésaurus de l’activité gouvernementale [Government Activity Thesaurus] [Internet]. 2020. Available from: http://www.thesaurus.gouv.qc.ca/tag/terme.do?id=15989.
Valentijn PP, Schepman SM, Opheij W, Bruijnzeels MA. Understanding integrated care: a comprehensive conceptual framework based on the integrative functions of primary care. Int J Integr Care [Internet]. 2013 Mar 22 [cited 2020 Apr 23]; 13(1). Available from. DOI: https://doi.org/10.5334/ijic.886
Ministère de la santé et des services sociaux du Québec. Vers une meilleure intégration des soins et des services pour les personnes ayant une déficience. Cadre de référence pour l’organisation des care en déficience physique, déficience intellectuelle et trouble du spectre de l’autisme [Towards better integration of care and services for persons with disabilities. Framework for the organisation of care in physical disability, intellectual disability and autism spectrum disorder] [Internet]. Gouvernement du Québec; 2017 [cited 2020 Apr 23]. Available from: https://publications.msss.gouv.qc.ca/msss/fichiers/2017/17-824-04W.pdf.
Nancarrow SA, Booth A, Ariss S, Smith T, Enderby P, Roots A. Ten principles of good interdisciplinary team work. Human Resources for Health. 2013 May 10; 11(1): 19. DOI: https://doi.org/10.1186/1478-4491-11-19
Farmanova E, Baker GR, Cohen D. Combining Integration of Care and a Population Health Approach: A Scoping Review of Redesign Strategies and Interventions, and their Impact. International Journal of Integrated Care. 2019 Apr 11; 19(2): 5. DOI: https://doi.org/10.5334/ijic.4197
Transnational Forum on Integrated Community Care. 2nd Transnational Conference on Integrated Community Care “Towards People-Driven Care” Engaging and Empowering Individuals, Carers and Families through Integrated Community Care [Internet]. Turin, Italy: Transnational Forum on Integrated Community Care; 2019 Feb [cited 2020 Apr 23]. Available from: https://transform-integratedcommunitycare.com/wp-content/uploads/2019/05/transform_turin_synthesisreport.pdf.
World Health Organization. (ed). Adelaide Statement on Health in All Policies: moving towards a shared governance for health and well-being: report from the International Meeting on Health in All Policies, Adelaide 2010. Geneva, Switzerland; [Adelaide, S. Aust.: World Health Organization; Government of South Australia; 2010.]
Transnational Forum on Integrated Community Care. Building stronger communities through Integrated community care [Internet]. Vancouver, Canada: Transnational Forum on Integrated Community Care; 2019 Oct [cited 2020 Apr 23]. Report No.: No. 3. Available from: https://transform-integratedcommunitycare.com/wp-content/uploads/2019/09/input-paper-building-stronger-communities-through-icc-vancouver-2019.pdf.
Hôpitaux Universitaires de Genève. CAMSCO du service de médecine de premier recours à Genève aux HUG [CAMSCO of the service of primary care medicine in Geneva at the HUG] [Internet]. [cited 2020 Apr 22]. Available from: https://www.hug-ge.ch/medecine-premier-recours/consultation-ambulatoire-mobile-soins.
Hôpitaux Universitaires de Genève. Réseau santé pour tous. La responsabilité [Health for All Network. The responsibility] [Internet]. [cited 2020 Apr 22] p. 8. Available from: https://www.hug-ge.ch/sites/interhug/files/documents/sante_migrants.pdf.