The Geriatric Hearcare Services as an example of integrated ‘pathway’ in case- and care management
International Journal of Integrated Care, 31 December 2009 - ISSN 1568-4156
Conference abstract
The Geriatric Hearcare Services as an example of integrated ‘pathway’ in case- and care management
Michael Lerch, Abt. Akutgeriatrie und Frührehabilitation, Ev. Krankenhaus Bethanien Iserlohn, Germany
Mechthild Decker-Maruska, Abt. Geriatrie, Krankenhaus St. Barbara Attendorn, Germany
Correspondence to: Michael Lerch, E-mail: lerch@eks-schwerte.de
Abstract


Purpose: Initiation of an multimodal, customer focused service network across the service sectors for multimorbid patients: for example the hard-of-hearing.


Context: The lack in accessibility of services, flexibility of appointments and handicap-oriented communication skills often prevents the geriatric patient from partaking in the medical services offered. The geriatric hearcare service and its care for the hard-of-hearing outlines the possibilities of an integrated, multimodal setting at all levels of care for these patients.


Data source: The scientific evaluation of >2000 hard-of-hearing patients in geriatric care from 2002 to 2008.


Case description: Upon standardized admission patients are screened for a history in hard-of-hearing. Organised and accompanied by a specially trained hearcare-nurse, a patient with a possible auditive decline is then seen by an ENT and hearing-aid technician for examination and audiometry. The patient is then seen by an neuropsychologist for a cognitive evaluation. After these tests, documented by the hearcare-nurse, the patient and his next-of-kin are informed of the outcome, the treatment options and follow-up in the out-patient setting.


Conclusion and discussion: The integration of services across sectors of care and the provided co-ordination leads to a higher degree of customer satisfaction, a lesser rate of cases of hard-of-hearing missed and better continuity in care on a long-term basis.

Keywords
integrated care pathway; hard-of-hearing