Institutional sources of trust in government contracting: a comparison between home-based and residential social services in Spain
International Journal of Integrated Care, 22 June 2009 - ISSN 1568-4156
Conference abstract
Institutional sources of trust in government contracting: a comparison between home-based and residential social services in Spain
Angel Saz-Carranza, PhD, Post-Doctoral Research Fellow, Institute of Public Management, ESADE Business School, Barcelona, Spain
Albert Serra, Associate Professor, Institute of Public Management, ESADE Business School, Barcelona, Spain
Correspondence to: Angel Saz-Carranza, E-mail: angel.saz@esade.edu
Abstract

This interview-based study explores trust in public-private cooperation by addressing the research questions: what are the main sources of distrust in public-private contracting? And why? We compare two Spanish social services subfields: one with high levels of cross-sector distrust and another one with no distrust between public and private sectors.

The sources of the identified cross-sector distrust are institutional: insufficient regulation and legislation, lack of business certification, and low local government administrative capacity. The article is a pioneering exploration of the under-researched theme of institutional distrust and its effect on public-private cooperation management.

This research is a product of the Research Group on Innovation and Leadership in Public Management and has counted with the support of the Spanish Ministry of Education and Culture (MEC SEJ2006-00961).

Keywords
trust; social services; management; institutions; public-private

Presentation slides available from: http://www.bridgingknowledge.net/Presentations/Symp6_SazCarranza.pdf